11/9/11 post update
Since writing the below review, I’ve received an email from Nippon Fare:
Hi, just a quick note to let you know that since reading your post regarding our Teriyaki Chicken, we have taken all of the comments on board and reviewed our cooking processes. Whilst we haven’t changed our sauce (been using secret family recipe for over 20 years) we believe we have improved our dish and were disappointed that your experience wasn’t positive. We at Nippon Fare would very much like to offer you a complimentary Chicken Teriyaki and hope your experience next time is better. We really appreciate any feedback our customers can offer as we are striving to keep them coming back. Thanks again, Nippon Fare
I went to Nippon Fare the other week and took up their Teriyaki Chicken offer and as per the email above. Nippon Fare really did change their processes and the chicken was tenderer than my first couple of experiences and not as dry, the sauce was tastier and there was more of it.
I think it’s great that Nippon Fare took the time to listen to their customers and respond proactively.
I was on a mission for comfort food today as we had Nandos for dinner lastnight so off I went to Taka’s Kitchen…but a door or so away from Taka’s I managed to convince myself I wanted something more tastier so I tried Nippon Fare in Shafto Lane again.
Last time I had Nippon Fare I wasn’t a fan because the price were higher, it had been sitting in the warmer for awhile and not surprisingly the chicken teriyaki I had was a bit dry. However, some of my colleagues go to Nippon Fare regularly and said you can request the food to be cooked fresh, so I gave it a go again and am definitely happier for it. Flavour-wise, it was more savoury than sweet, chicken wasn’t as soft as I would like, there’s not much sauce on the chicken itself and the miso soup was a bit saltier than I would have liked.
The teriyaki chicken was $7.20 and I received a free miso sauce as part of their current promotions which was a bonus. Not a bad lunch but I think I still prefer Taka’s Kitchen as my comfort food and Jun when I feel like a good dose of Japanese.